Returns
Product Description
==========Return Policy==========No-Risk, 45 day Satisfaction Guarantee on all items! we are more than happy to refund or exchange any item that does not fit properly or does not meet your expectations within 45 days of original purchase date. Please review the following guidelines:
Clothing and Headware Returns:
EmptyTombGear will be happy to refund or exchange any clothing/headware item that does not fit or did not meet your expectations. Please return the item in re-sellable, unwashed condition along with the original packaging and tags.
Jewelry Returns:
Please return all jewelry items in their original packaging. It is highly recommended that precious metal jewelry returns be mailed back with insurance and/or by certified mail.
Decal/Sticker Returns:
If a decal or sticker arrives to you damaged, please contact us at returns@emptytombgear.com. Let us know which decal/sticker (size and type) was damaged and we will send a replacement to you. There is no need to return the damaged decal/sticker.
Defective Products:
EmptyTombGear will make every effort to exchange or credit you for defective items. If you think your merchandise is defective, please contact us at returns@emptytombgear.com. Please include a detailed description of the defect and what the shipping costs will be to return it. EmptyTombGear will reimburse shipping charges up to $10.00 on any item found to be defective.
Return and Exchange Instructions:
1. Please review the guidelines listed above regarding the types of product(s) to be returned.
2. Please send an email to returns@emptytombgear.com. Please include the order number, the item(s) you wish to return, the items you wish to exchange (if applicable), and your return address information. In addition, if you are requesting another item of a different size or style, please check the website first for availability. Finally, if there is a price difference between the returned items and the items requested, please include a check, money order or send money via PayPal for the difference in amount.
3. Ship the returned items to the address below. For your protection, we suggest returning your merchandise by Insured Parcel Post through the United States Postal Service.
EmptyTombGear
1100 Yorkshire
Carrollton, Texas 75007
Please allow us up to 3 business days, after receiving your shipment, to process your return and then send an exchange or refund.